propcha.in
Back to home

Agent Guide

Everything you need to know about using propcha.in

Contents

What is propcha.in?

propcha.in is a property chain visibility tool that allows estate agents, solicitors, buyers, and sellers to track the status of linked property transactions from offer to completion.

A property chain is a series of linked house sales. Each property sale connects to the next through the buyer (who may be selling another property) or the seller (who may be buying another property).

Design Principle

We follow a "Keep It Simple" approach. No complicated workflows, no rigid dropdown options. Just write what you know in plain English, and everyone stays informed.

Getting Started

To create and manage property chains, you need a selling.zone subscription (£50+VAT/month). This gives you access to propcha.in along with all other selling.zone features.

Other agents in your chain can participate without a subscription - they can view the chain, update their property status, and extend the chain from their property. However, only subscribers have full structural control (removing properties, restructuring the chain).

Creating a Chain

As a subscriber, you can create a new chain from your dashboard. Here's how:

1
Go to Dashboard
Click "New Chain" from your dashboard to start creating a chain.
2
Enter Your Property Details
Add the address, agreed price, and mark whether the seller is buying another property.
3
Add Seller Information
Enter the seller's name, email, phone, and their solicitor's details. They'll receive an access link to view the chain.
4
Add Buyer Information
Enter the buyer's details and their solicitor. Mark whether the buyer has a property to sell.
5
Share Access Links
The system generates unique access links for each party. Share these via email or copy/paste. No login required for them.

Extending the Chain

Chains can be extended in both directions:

Who Can Extend?

Any agent (subscriber or not) can extend the chain from their own property. When they add a property, they enter the next agent's details, who then receives an access link to complete their property information.

Chain Building Best Practice

Each agent is responsible for adding their buyer's property (downward) and their seller's purchase (upward). This distributes the work and ensures accurate information from the source.

Updating Status

Status updates are free-text fields. Write what you know in plain English - no rigid dropdown options. There are four status categories:

Every update is timestamped and the history is preserved. Previous updates are visible so everyone can see progress over time.

Who Can Update?

Only agents can update status - not buyers, sellers, or solicitors. Subscribers can update any property; non-subscriber agents can only update their own property.

Roles & Permissions

Master Agent (Creator)

  • Creates the chain
  • Full control over all properties
  • Can remove properties
  • Can restructure the chain
  • Requires subscription

Subscriber Agent

  • Full structural control
  • Can update any property
  • Can remove non-subscriber properties
  • Protected from disconnection
  • Equal to Master Agent

Chain Agent

  • Updates own property only
  • Can extend chain from own property
  • View access to full chain
  • No subscription required
  • Risk of disconnection if chain restructured

Solicitors

  • View access to full chain
  • Can see all status updates
  • Cannot update status
  • Can send messages (Phase 2)

Buyers & Sellers

  • View access to full chain
  • Can see status updates
  • Cannot update status
  • Can send messages (Phase 2)

Chain Management

When a Sale Falls Through

If a property in the middle of the chain falls through, subscribers can remove it. Properties below the removed one become a separate "orphaned" chain.

Orphaned chains can still be viewed and updated by their agents. If an agent in an orphaned chain subscribes, they gain full control of that chain.

Revoking Access

Subscribers can revoke access keys for properties they control. When a property is removed from the chain, all its access keys are automatically revoked.

Chain Status

Chains can have the following statuses:

Frequently Asked Questions

Do all agents in the chain need to subscribe?

No. Only the chain creator needs a subscription. Other agents can participate for free - they can view the chain, update their property status, and extend the chain from their property.

What's the benefit of subscribing as a chain agent?

Subscribers get full structural control (can remove properties, restructure the chain) and are protected from disconnection if the chain is restructured by others.

Can buyers and sellers update the status?

No, only agents can update status. Buyers, sellers, and solicitors have view-only access to keep them informed.

What happens if my property is removed from the chain?

If you're a subscriber, you're protected - other subscribers cannot remove your property without your consent. If you're not a subscriber, your access will be revoked but you'll see a friendly message explaining what happened.

Can I link to an existing property in selling.zone?

Currently, property details are entered manually. In a future update, you'll be able to link to existing properties to auto-populate details.

Is there messaging between parties?

Private messaging is coming in Phase 2. For now, use your normal communication channels and update the chain status to keep everyone informed.

Ready to Get Started?

Create your first property chain and bring clarity to your conveyancing process.

Sign In to Get Started